Gateway FAQs

What if I walk up to the door and it doesn’t open automatically?

If your access form is on file, the door should open seamlessly when you approach. If it does not, there may be a temporary technical issue.

If you have not yet completed your access form, please do so at the front desk as soon as possible. We are always happy to buzz you in if needed, but for security and operational reasons, manual entry cannot be a long-term solution.

What information is being collected, and is it secure?

We do not collect any additional personal information beyond what has always been required for membership. This includes your name, email, acknowledgment of terms, and a membership photo.

Your information will never be sold or shared.

Our Gateway system is powered by a trusted security provider serving more than 30 million users and over 55,000 commercial and government partners globally. The platform integrates with Mindbody, the secure member management system MINT has used for more than a decade. Security and data protection are top priorities.

Do I still need to check in at the front desk?

For general gym visits, the Gateway system checks you in automatically when you enter. No additional check-in is required.

Class participants should continue to check in at the front desk upon arrival.

Will front desk staffing change because of automated entry?

No. Front desk staffing and support remain unchanged. You can continue to expect the same friendly, helpful experience every time you visit.

The Gateway system is designed to enhance convenience and security, not replace human interaction.

What if I haven’t completed the access form yet?

Most members have already completed the quick access form and acknowledged the welcome message. If you have not, please do so at your next visit.

If there is ever a temporary access issue, we are happy to assist. However, for safety and logistical reasons, all members must complete the Gateway access form to maintain active entry privileges.

Why did MINT implement the Gateway system?

The Gateway system enhances club security, improves entry efficiency, and helps maintain a safe environment for both members and staff.

We have been preparing for this launch for several months and appreciate your patience as we continue refining the system. Our goal is always to improve the member experience while keeping MINT secure and welcoming.